Sometimes we might not have any offers available at the moment or the combination of filters you've applied is too specific, try again shortly or a different combination of filters.
1. First browse, choose and purchase your perfect offer on Fit-Map
2. If required, the gym or personal trainer will get in touch with you (for example, if you need to organise a date and time for a session).
Other orders unless specified are usually fulfilled within 24 hours.
You'll also be able to see your past and current Orders in your account on Fit-Map.
We check the authenticity of the business you're purchasing from, which can sometimes mean asking them for additional information such as proof of address, company records or identification to prove they are who they say they are.
The contact details for the Gym or Personal Trainer are on your order, so feel free to drop them a line. If you're still struggling to get hold of them, then drop us a line here first, we may be able to help.
The first thing to do is get in touch with the gym or personal trainer and explain the situation, the refund has to be actioned by them as we do not hold any funds - when you purchase an offer the payment goes straight to them.
You should only be charged for the offer you paid for, be careful when purchasing additional offers outside of Fit-Map.
You can view your entire order history in the My Account area of the website.
The details on how an offer is sent to you or redeemed should be in the offer details, but usually if it's a basic (or non-customised) plan, it will be sent to you via email. If it's a custom plan then the Personal Trainer should be in touch shortly to discuss it with you.
No problems! First, just check your junk email folder (just in case) and if it's not there drop the gym or personal trainer an email or phone call, if you're still struggling let us know here.