We work with some of the biggest names in the fitness, health and nutrition industry and we're always pushing for the best offers we can. Whether its saving money on a personal training session, a free gym pass or money off your favourite protein powder - you'll find it here.
We ask for a lot of information from Personal Trainers or Gyms that sign up, and sometimes we'll check their authenticity too by asking for proof of identity. If in doubt, check the reviews and social media profiles - nothing says honest feedback like a current customer's review!
The contact details for the Gym or Personal Trainer are on your order, so feel free to drop them a line. If you're still struggling to get hold of them, then drop us a line on our contact us page, we may be able to help.
The first thing to do is get in touch with the gym or personal trainer and explain the situation, the refund has to be actioned by them as we do not hold any funds - when you purchase an offer the payment goes straight to them.
You should only be charged for the offer you paid for, be careful when purchasing additional offers outside of Fit-Map.
You can view your entire order history in the My Account area of the website.
The details on how an offer is sent to you or redeemed should be in the offer details, but usually if it's a basic (or non-customised) plan, it will be sent to you via email. If it's a custom plan then the Personal Trainer should be in touch shortly to discuss it with you.
No problems! First, just check your junk email folder (just in case) and if it's not there drop the gym or personal trainer an email or phone call, if you're still struggling then drop us a line on the contact us page.